Strategy Driven Enterprise and Business Organization Performance
Copyright Interactive Design Labs 2005 - 2018
The success of business organizations depend on the strategic and operational decisions made by management and individual key personnel in the organization. The recursive logic of thought and actions embedded in the management process is common to different levels of decisions, each of which deals with different problems and relies on different sources of knowledge. Strategic and operational decisions address different aspects of the organization. Strategic decisions affect the overall direction of the organization, whereas operational decisions affect day-to-day activities in operations.
Strategic Management - Strategic Decisions and Decision-Making Process
Strategic decision-making is an ongoing cognitive process whose outcomes are usually contingent on the behavior of other actors (individuals or organizations) affected by the decision’s outcomes. These recursive relationships between decisions, decision outcomes, and effects of other actors' behavior make strategic decisions messier and complex. Strategic decision-making involves "issue" comprehension, concepts structuring, and concepts formulation into cause-effect relations model. While the cause-effect relations model is a deductive reasoning model, the issues comprehension involves choice of assumptions which is to some extent arbitrary and inductive in nature.
Strategic decision-making processes can be identified by the strategic 'issues', events or factors that trigger them. These triggers may include observed issues such as decrease in sales or sales growth, a new product entry by competitor(s); and events such as request for action from executive management, or simply a regular planning cycle.
Examples of strategic decisions include:
The complexity of the situation demands that we take ‘short cuts’ that we can identify only if we have experience dealing with similar problems. Decision makers need then to engage in a cognitive process that demands them to create new solutions based on old experiences in the form of heuristics (rules of thumb, common sense, intuition or educated guesses). In the absence of certain cause-effect relationships or experience in how these dialectical processes between organizations will unfold, the firm can only hypothesize about the implications of different possible initiatives and learn more about them through interaction with other actors such as competitors, regulators, customers, suppliers, and partners in its competitive landscape. In these situations, managers face the extremely difficult problem in making decisions that demand a long-term perspective, committing the firm in the long run within a competitive landscape that is unlikely to stand still.
Strategic decisions are a form of managerial decisions that deal with situations for which the desirability of the range of possible alternative courses of action cannot be assessed exhaustively relying on ‘packaged’ knowledge (at least in a reasonable time frame). Strategic decisions are among the main means through which management choices are actually realized. Strategic decisions are difficult or expensive to reverse because they substantially alter (and irrevocably so in the short run) the relationships between the decision makers' organization and customers, competitors, etc. Strategic decisions concern situations characterized by their high complexity, as they relate to problems with multiple and related dimensions and their high uncertainty; as they are characterized by the independent behavior of different actors, making it very difficult to choose the best course of action analytically.
Strategic decision's outcomes are usually contingent on effects - the behavior of other actors affected by the decisions and outcomes. These recursive relationships between decisions, decision outcomes, and effects on other actors' behavior make strategic decisions messier and more complex than operations decisions. Strategic decisions, when compared to operations decisions (e.g., which jobs to schedule into production, etc.), or mundane managerial decisions (e.g., where to hold a company's picnic, etc.), or customer choice decisions (e.g., selecting a particular brand of tooth paste, etc.) are indeed 'messes' (Ackoff, 1974); they are typically more complex, novel and open-ended (Mintzberg, Raisinghani and Theoret, 1976) and are characterized by independent elements 'that by definition cannot be formulated, let alone solved, independently of one another.' (Mitroff and Emshoff, 1979:1).
Strategic decisions are long-term in their impact; they affect and change the direction of the whole business/organization. They are difficult or expensive to reverse because they substantially alter (and irrevocably so in the short run) the relationships between the decision makers' organization and customers, competitors, etc. Strategic decisions always represent risk because they deal with the future and changes in behavior of organizations and institutions which cannot be predicted with any degree of certainty.
Strategic risks arise from executive decisions concerning the organization’s objectives, and the potential risks of failing to achieve those objectives. These risks are categorized as follows:
Operational Management - Operations Decisions and Decision-Making Process
Operations management focuses on carefully managing the processes to produce and distribute products and services. Operations Management decisions are concerned with the running of the day-to-day operations of a business or other organization as effectively and efficiently as possible. Operations decisions are based on ideas with very precise and established relationships between them enabling the firm to find, given certain premises, programmed, algorithmic solutions through formal analysis or computational methods.
The countless interactions that take place in the organization on a daily basis represent the result of operational decisions. These decisions can therefore bog down an organization and make it ineffective. To provide a context for operational decisions, they should be consistent with strategic decisions. Operational decisions because of their frequency and the time constraints can be expressed as a firm’s standard operating procedures (SOP) such as:
In all these cases, problems are simple enough to enable us to find “one best” solution, given certain premises, out of the exhaustive exploration of all the space of possible solutions. These decisions result in the countless interactions that take place daily in the creations and delivery of value to customers.
Operational decisions relate to the daily operations of an organization. Operational decisions should have measurable results such as higher revenues, increased profits, increased productivity and customer satisfaction. Operational decisions help move organizations towards their strategic goals.
Operational risk is the risk of loss resulting from inadequate or failed internal processes, people and systems, or external events. Operational risk can arise from technology failures, human and technical errors in financial models and reporting or other internal control systems deficiencies. Operational risk can also arise from fraud perpetrated by internal employees or by external sources.
Strategic decisions when compared to operational decisions (e.g., which jobs to schedule into production, etc.) or mundane management decisions (e.g., where to hold a company's picnic), or customer choices decisions (e.g., selecting a particular brand of tooth paste, etc.) are indeed messier (Ackoff, 1974). They are more complex, novel, and open-ended (Mintzberg, Raisinghani and Theoret, 1976) and are characterized by independent elements that cannot be formulated independently of one another, let alone solved. Strategic decisions typically involve high degree of uncertainty, high stakes, complex situations, major resource implications, and long-term consequences.
Strategic decisions and decision-making can be improved and made to work most effectively through analytic decision models and visualization to enable systematic integration of each decisive strategic decision (with connected network of actions) with others in the context of the organization as system. This provides the support for enabling managers and decision makers to:
I am a serial technology entrepreneur and computer scientist interested in model-driven analysis and evaluation of strategy, its formulation, implementation and execution, to better inform strategic decision-making, and improve organization performance and ensure sustainable growth.